So last night I was working on my Dell laptop. I received an error message when trying to open Microsoft Word, so I closed everything out and tried to restart. It automatically started updating, then showed an error message that the update was unsuccessful and was removing the updates. It restarted and when I was prompted for my password, it told me my password was incorrect - tried several time even using the on-screen keyboard- still no luck. After reviewing those problems online (via my phone) I decided to reset it to factory settings. Backed everything up and when it appeared to be done, the Dell start up screen showed with the spinning circle then the error message "Windows cannot complete the installation in Safe Mode. Restart your system", I restarted- several times and still the same thing. I attempted Shift + F10, CTRL+ALT+DEL and nothing. I can't get anywhere. Please help, I use this for work and school and have no idea what to do!!